Shipping policy

Thank you for shopping with us. We are committed to delivering your orders safely and on time.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive shipping/tracking details where available.

2. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on your location and the courier service.

Delivery times may be longer for remote areas, during holidays, sales events, adverse weather conditions, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any applicable shipping charges may vary depending on the product, order value, delivery location, and shipping method.

4. Order Tracking

Once your order is dispatched, tracking information may be provided through the courier service.

You can use the tracking details to check the current status of your shipment.

5. Delivery Address

Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.

We are not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

6. Delayed or Failed Delivery

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

Courier or logistics issues
Weather conditions
Public holidays
Incorrect address or contact details
Remote delivery locations
High order volumes
Other circumstances beyond our control

If your order is significantly delayed, please contact our customer support team for assistance.

7. Damaged Package

If you receive a package that appears damaged or tampered with, please contact us as soon as possible.

We recommend taking clear photographs or videos of the package and product as evidence and keeping the original packaging until the issue is resolved.

8. Undelivered or Returned Orders

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply if the order needs to be shipped again.